FAQ

Frequently Asked Questions

How long does it take for my custom portrait to be made?

Please keep in mind that it takes 3 to 10 business days for the painting to finish, meaning that after you place the order, it takes 3 to 4 weeks for it to arrive.

Who makes the custom paintings?

All the custom made portraits are entirely made by me in Romania. I am a passionate painter so all the paintings I make are made with love and great attention to details.

How can I add more than two people/two pets in my custom painting?

At the moment, all listing have standard dimensions in which I can only fit 2 individuals.

If you want more people or pets, send me a message at francesca@popartpassion.com with the number of people you want and the image and I will add a custom listing especially for you. Please note that the price may vary depending on the painting's complexity.

What art materials do you use?

I use acryilics, acrylic markers, watercolour, crayons and acid free Canson paper. 

How can I preserve my painting?

It is best to keep the artwork framed away from direct sunlight and moisture.

It is best to keep it safe from extreme temperature variations, preferably in your home.

Also, when framing, it is recommended to place an acid free paper underneath the artwork, reducing acidity degradation in time.

What are the copyright and reproduction rights?

All copyrights and reproduction rights are retained by the artist, unless other specified.
This artwork may not be reproduced by any process without the permission of the artist.
This purchase is for personal use only. Images cannot be resold or used in the production of commercial products.

What are your shipping rates?

To view shipping rates, please go to our shipping page.

What payment methods do you accept?

I accept PayPal, Visa, Mastercard, American Express and Apple Pay. 

All transactions are secure and encrypted.

What are your return/exchange policies?

Please click to view our return and exchange policy.

Where is my refund?

I aim to process refunds within three days of an item being returned to me.

Please note, however, that your bank may take several days to process the refund back into your account.

With that said, please allow up to ten working days after posting the item back to me before getting in touch about your refund. I’ll contact you by email to let you know when your refund has been processed.